- In case your plans change, ensure to inform in writing the cancellation/ amendments in plan to the Apartments JIL Reservation for a refund of your deposit.
- The modification/cancellation request for bookings will be processed manually by Apartments JIL. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
- Any additional charges or rate difference for the modified reservation can be paid during check-in.
- In the event of cancellation of non-cancellable booking (s), the client shall not be refunded the amount paid towards making the reservation(s).
- In case of early checkout, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the Apartments JIL for clarification.
- Please note for reservation of more than one room in that case all rooms are determined as “reserved nights”. For example, two (2) rooms reserved for four (4) nights would be (8) reserved nights, hence to such (8) reserved nights applicable cancellation period is 72 hours.
The cancellation applicable as under:
Reserved Room Nights(No.) Cancellation Period prior to arrival
2 48 hours
3-5 72 hours
5- & above 7 days
If cancelled up to proper cancellation period before arrival, no fee will be charged. If cancelled less than proper cancellation period before arrival, or in case of a no-show, 100% will be charged.
- On cancellation of refundable booking the refund processing will take time between two(2)-to four(4) weeks to show refund back on your credit card statement. Reasons for the specified processing time are based on billing cycle of your credit card company and processing time of the bank. The refund depends on numerous factors such as the cancellation policy, time of cancellation and processing fees etc.
- In case the reservation is not confirmed, we will not charge you anything on your credit card and release the whole amount if any that was held on it immediately. Now after we do this, it will still take two(2) to four(4) weeks for the bank to process the refund and to show the refunded amount on your credit card.